Effective Date: 13 August 2025
Cosmetic Cloud Dr (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share information when you use our mobile application (Cosmetic Cloud Dr) and related services.
1. Information We Collect We collect the following information from medical professionals who use our app: - Account Information: Name, email address, phone number, professional registration details, and practice information. - Call Data: Audio/video calls, call logs, and metadata for virtual consultations (not recorded unless required by law or consented to by all parties). - Device Information: Device type, operating system, IP address, and app usage analytics. - Patient Information: Patient contact details and consultation notes, only when entered by the medical professional in the course of providing services.
2. How We Use Your Information We use collected data to: - Enable secure voice and video calls via the Cosmetic Cloud platform. Authenticate and verify licensed medical professionals. - Provide technical support and improve app performance. - Ensure compliance with medical, telehealth, and privacy regulations.
3. How We Share Your Information We do not sell or rent your personal data. We may share information only in the following cases: With your consent. - With third-party service providers that support our infrastructure (e.g., call routing, cloud storage) under strict confidentiality agreements. - As required by law, regulation, or court order.
4. Data Security We implement industry-standard encryption and secure servers to protect your data. Access is restricted to authorised personnel only.
5. Data Retention We retain information only as long as necessary to provide our services and comply with legal obligations. Consultation data may be retained according to applicable medical record retention laws.
6. Your Rights Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at: admin@ewcosmetic.com
7. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted in the app and on our website with a revised “Effective Date.”
8. Contact Us For questions about this Privacy Policy or our data practices: Cosmetic Cloud Pty Ltd admin@ewcosmetic.com Shop 23/666 Gympie Rd, Lawnton, QLD, 4501, Australia